Contact BrainStride: talk to a mentor, not a bot

A mentor answers every message sent to BrainStride, whether it arrives by email, the contact form or WhatsApp support. There is no chatbot in front of the team. Include the email on your account and your target exam so the mentor can find your account and give a useful answer.

BrainStride WhatsApp support is available from 10 am to 9 pm IST. Outside those hours, write to hello@brainstride.co or use the contact form on this page, and a mentor will pick your message up. Complaints should go to grievance@brainstride.co so they are handled as formal grievances.

Write to hello@brainstride.co from the email on your account. BrainStride refunds your first payment if you ask within 7 days of paying and have used fewer than 10 doubt solves. Outside that window, you can cancel in one tap and keep access until the end of the paid period.

Send complaints to grievance@brainstride.co with your account email, what happened and what you would like done. For ordinary questions about plans, practice or your preparation, hello@brainstride.co or WhatsApp support between 10 am and 9 pm IST is usually the quicker route.

Yes. Tell a BrainStride mentor your class, target exam and whether you attend coaching, and they will explain which plan fits. Many students start on the free Starter plan, take the 20-minute diagnostic and decide afterwards, since the weak-chapter map shows how much structured practice they need.